Frequently Asked Questions
On this page, we answer some of the most frequently asked questions about our products and services.
If you have questions you’d like to ask that aren’t addressed here, feel free to ask by using the form on our Contact page:
As always, we believe in simplicity while preserving the quality of work. In order to maintain the continuity and avoid any discrepancies due to unavailability of sufficient hours in your account, we make sure that you are automatically subscribed to any of your chosen plans once the free trial ends.
While our only emphasis lies in delivering quality tasks, we make sure that you are introduced to two suited assistants with whom you would be able to go on a video call to discuss the scope of your work. The purpose of assigning 2 dedicated assistants is to make sure that if one of your dedicated assistants goes on leave or falls sick there is always someone else to take over to avoid any barrier to the task flow.
If you are no longer willing to continue seeking our services you can unsubscribe anytime by sending us an email at firstname.lastname@example.org. You will be unsubscribed as soon as we receive your request. However, this doesn’t ban you from returning back to our services when the need be.
Well all our services are simply made available to you through any of your chosen plans, however, in case if you would like to go with a custom quote for any particular service, then we prefer going through a MOU (Memorandum of Understanding) to ensure protection on both ends.
Our system recognizes only the email subscribed on our website and authorizes the task to finally reach our CRM or else it goes to the unrecognized section which is flushed off automatically by our system.
Security of our client data is of utmost importance to us. We deal with confidential and sensitive information of many of our prospective clients and as a result, our website is protected with Multi-Layered security parameters to prevent data theft and phishing attacks. All your data is stored in our secure data center. To ensure security at the next level, we make sure that all our employees sign a Non-Disclosure Agreement prior to their selection process.
We provide you the flexibility to get in touch with your Virtual Assistant through any preferred mode of communication. You are free to use Phone, Skype, Social Media Platforms or any messenger service for interacting with your Virtual Assistant. However, your assistant will only be available during their regular shift timings unless otherwise requested to be available during some other time zone.
Yes, Of Course. Our services are available 24X7. so your assigned assistant can work as per the time slots you are comfortable with.
We are skilled at all the services that we offer. You don’t have to believe our word. We provide you the opportunity to take up our 2 hours free trial and you yourself can decide if we are the perfect suite for your work. Still in doubt? Feel free to get in touch with one of our relationship managers at +91 7278760990 today. We would be glad to clarify your doubts through our excellence and have you onboard.
We go through an intense hiring process to ensure that we have the best individuals to match up to the quality of your work. Our teammates go through multiple screening tests and have regular performance improved sessions to keep them up to date with the changes in technology from day to day and Digital Marketing trends. That is not all. We have a separate end team to take care of end deliverables and ensure the quality of the work delivered.
We always believe in ease of access and deliverability and as a result, we make all our services available to you as long as you have hours available in your account.
Hours go in accordance with the plans you choose to go with and are subject to renewal within the stipulated time frame (Mostly 30 days) from the commencement date of the plan. We hereby request all our valued clientele to utilize their hours within the time frame of the chosen plan.